Administrator
Do you manage users, security and configuration for SysTrack? Choose this path!
SysTrack Administrators are responsible for configuring and optimizing the organization’s SysTrack environment. In this learning path, we will use a series of use case examples, inspired by true stories, to illustrate key concepts common to Administrators.
CORE: SysTrack Administrator
This is the required, core course for the SysTrack Administrator certification. Successful completion of the final exam is required to achieve certification. DURATION: 1.5 hours
EXAM: SysTrack Administrator
This is the required, certification exam for SysTrack Administrator course.
ELECTIVE: End-User Interactions
This is an elective course that covers using the IT Self-Help Portal, Engagements, and Surveys to enable end-users to solve some of their common IT issues. DURATION: 30 mins
ELECTIVE: Automations and Actions
This is an elective course that covers advanced concepts on creating automations and actions. DURATION: 1 hour
ELECTIVE: Assist Administration
This is an elective course that covers the administrative components specific to configuring SysTrack Assist. DURATION: 30 mins
ELECTIVE: Assist for ITSM / ServiceNow Administration
This course will cover the additional administrative functions needed to enable and support Assist for ITSM in your SysTrack environment. DURATION: 30 minutes
ELECTIVE: SysTrack Power BI Connector
Learn to download and configure the SysTrack Power BI Connector to use with Microsoft Power BI to showcase SysTrack cloud data. DURATION: 30 minutes
ELECTIVE: Setting Up the SysTrack Cloud Tenant
This is an elective course that covers the steps to ensure a successful launch. DURATION: 30 mins