Course Catalog
Use the filters on the left to find the content you're

looking for quickly, or browse our library below.
Lakeside Academy logo
CORE: L1 Help Desk Technician - Assist
This is the required, core course for the SysTrack L1 Help Desk Technician - Assist certification. Successful completion of the final exam is required to achieve certification. DURATION: 30 mins
Core L1 Help Desk Technician
EXAM: L1 Help Desk Technician - Assist
This is the required, certification exam for the L1 Help Desk Technician - Assist course.
Exam L1 Help Desk Technician
CORE: L1 Help Desk Technician - Resolve
This is the required, core course for the SysTrack L1 Help Desk Technician - Resolve certification. Successful completion of the final exam is required to achieve certification. DURATION: 30 mins
Core L1 Help Desk Technician
EXAM: L1 Help Desk Technician - Resolve
This is the required, certification exam for the L1 Help Desk Technician - Resolve course.
Exam L1 Help Desk Technician
CORE: L2 / L3 Service and Support
This is the required, core course for the SysTrack L2 / L3 Service and Support certification. Successful completion of the final exam is required to achieve certification. DURATION: 2 hours
Core L2/L3 Service Support
EXAM: L2 / L3 Service and Support
This is the required, certification exam for the L2 / L3 Service and Support course.
Exam L2/L3 Service Support
CORE: SysTrack Desktop Engineer
This is the required, core course for the SysTrack Desktop Engineer certification. Successful completion of the final exam is required to achieve certification. DURATION: 2 hours
Core Desktop Engineer
EXAM: SysTrack Desktop Engineer
This is the required, certification exam for SysTrack Desktop Engineer course.
Exam Desktop Engineer
CORE: SysTrack Administrator
This is the required, core course for the SysTrack Administrator certification. Successful completion of the final exam is required to achieve certification. DURATION: 1.5 hours
Courses Core Administrator
EXAM: SysTrack Administrator
This is the required, certification exam for SysTrack Administrator course.
Exam Administrator
CORE and EXAM: SysTrack Dashboard Designer
This is the required, core course for the SysTrack Dashboard Designer certification. Successful completion of the two assignments is required to achieve certification. DURATION: 3 hours
Courses Core Desktop Engineer
ELECTIVE: End-User Interactions
This is an elective course that covers using the IT Self-Help Portal, Engagements, and Surveys to enable end-users to solve some of their common IT issues. DURATION: 30 mins
Elective Administrator
ELECTIVE: Working with SysTrack Graphs
Learn to use the features available in the SysTrack graphing tool to showcase data in the best way possible. DURATION: 30 minutes
Elective Desktop Engineer L2/L3 Service Support
ELECTIVE: Working with Virtual Environments
Use SysTrack to monitor and troubleshoot virtual environments. DURATION: 30 mins
Elective Desktop Engineer
ELECTIVE: Automations and Actions
This is an elective course that covers advanced concepts on creating automations and actions. DURATION: 1 hour
Elective Administrator
ELECTIVE: Assist Administration
This is an elective course that covers the administrative components specific to configuring SysTrack Assist. DURATION: 30 mins
Elective Administrator
ELECTIVE: Setting Up the SysTrack Cloud Tenant
This is an elective course that covers the steps to ensure a successful launch. DURATION: 30 mins
Elective Administrator
CORE and EXAM: SysTrack Technician
This course is no longer available, it has been replaced by the L2/L3 Service and Support course.
Not currently available
Core Exam L2/L3 Service Support
AppenDEX
Interactive tour of the Resolve Black Box System, Network and Disk Data metrics
Elective Desktop Engineer L2/L3 Service Support
CORE: L1 Help Desk Technician - ServiceNow (Assist for ITSM)
This is the required, core course for the SysTrack L1 Help Desk Technician - ServiceNow (Assist for ITSM) certification. Successful completion of the final exam is required to achieve certification. DURATION: 30 mins
Core L1 Help Desk Technician
EXAM: L1 Help Desk Technician - ServiceNow (Assist for ITSM)
This is the required, certification exam for the L1 Help Desk Technician - ServiceNow (Assist for ITSM) course.
Exam L1 Help Desk Technician
ELECTIVE: SysTrack Power BI Connector
Learn to download and configure the SysTrack Power BI Connector to use with Microsoft Power BI to showcase SysTrack cloud data. DURATION: 30 minutes
Elective Desktop Engineer Administrator
ELECTIVE: Assist for ITSM / ServiceNow Administration
This course will cover the additional administrative functions needed to enable and support Assist for ITSM in your SysTrack environment. DURATION: 30 minutes
Elective Administrator